Refund policy

Return & Refund Policy – Rich Gold

At Rich Gold, customer satisfaction is our priority. We strive to provide premium quality snacks and gourmet food products with the highest standards of freshness and packaging.

Returns

Due to the nature of food products, we do not accept returns on opened or consumed items for hygiene and safety reasons.

However, returns or replacements may be accepted under the following conditions:

  • Incorrect item delivered
  • Damaged packaging upon delivery
  • Expired product received
  • Missing items in the order

To request a return or replacement, customers must contact us within 48 hours of delivery with:

  • Order number
  • Photos of the product/package
  • Description of the issue

Refunds

Once the issue is verified, refunds will be processed to the original payment method within 5–10 business days.

Non-Refundable Situations

Refunds will not be provided for:

  • Taste preferences
  • Opened products
  • Incorrect shipping information provided by customer
  • Delays caused by courier services beyond our control

Contact

Email: info@richgoldstore.com
Phone: 07848112114